Dear Client,
We strive to render excellent care to you and the rest of our clients. Your care and treatment are a priority to us. We also ask that you respect your specialists’ time and expertise as well.
In an attempt to be consistent with this, we have a Cancellation Policy that allows us to schedule appointments for our clients, with respect to your time, the clients time, and the specialist’s time.
Our policy is as follows:
We request that you give notice of not later than 24 hours prior to your appointment if you cannot make it to your scheduled appointment.
Additionally, if the client misses an appointment without contacting us, it is considered a missed or “No Show” appointment. If a client is more than 15 minutes late for an appointment, it will be considered a “No Show” appointment and that appointment will be rescheduled.
We reserve the right to charge you a fee of $50.00 in the event of a “No Show.” If you have prepaid your appointment, you have the option to pay the $50.00 or forfeit the prepaid appointment (i.e. Groupon appointments).
Your technician will contact you to ask if you would like to pay the $50.00 charge or forfeit the prepaid session. In the event that we attempt to contact you and you do not reply within 24 hours, we will charge your card the $50.00 fee.
Your credit card information will be saved on file (encrypted through PNC Bank) with a $0.01 charge placed on it initially upon signing this document.
If you have any questions regarding this policy, please let us know and we will be happy to clarify our policy for you.
I have read and understand the Appointment Cancellation Policy and I agree to be bound by its terms and conditions. I am aware that my credit card will be charged $0.01 today and $50.00 for each missed appointment and I agree to these terms. Upon request, a copy of the cancellation policy will be provided to me.
